Privacy Policy
This privacy policy explains how Swiss Media Academy collects, uses, and protects information when you use our online platform and services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
When you interact with our site, we may collect various types of information. This includes information you provide directly to us, such as when you register for a course, create an account, participate in workshops, or communicate with us. This personal information may include your name, email address, postal address, payment information, and other details relevant to the services you use.
We may also collect information automatically as you navigate our site. This can include information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This data helps us understand how our service is used and how we can improve it.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our services, including delivering courses and training.
- Process transactions and manage your account.
- Communicate with you, respond to your inquiries, and provide customer support.
- Send you administrative information, updates, and relevant service notifications.
- Improve, personalize, and expand our services.
- Understand and analyze how you use our service.
- Detect and prevent fraud and other illegal activities.
- Comply with legal obligations.
Our Legal Basis for Processing
We process your personal information based on several legal grounds, including:
- Your consent, where you have given us clear permission to process your personal data for a specific purpose.
- The performance of a contract, where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing course access after registration).
- Compliance with a legal obligation, where processing is necessary for compliance with a legal obligation that applies to us.
- Our legitimate interests, where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- With service providers who perform functions on our behalf, such as payment processing, data hosting, analytics, and customer support. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- With third parties when required by law or legal process, such as in response to a court order or a request from law enforcement.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With your consent or at your direction.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Your Data Protection Rights
Under GDPR and other relevant laws, you have certain rights regarding your personal data. These rights may include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise period depends on the nature of the data and the purpose for which it is used.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us by post at:
Swiss Media Academy
22 Technoparkstrasse, 4th Floor
Zurich, Zurich, 8005
Switzerland